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Patient Care Coordinator

Job Department: Other
Job Type: Full Time
Job Location: Barbados
Career Level: Experienced Professional

The Patient Care Coordinator serves as the central point of contact for patients within the medical facility, ensuring seamless and compassionate care from initial consultation through follow-up. The role involves coordinating appointments, managing communication between patients and clinical teams, facilitating referrals, and providing guidance on treatment plans and services. The Coordinator plays a vital role in enhancing the patient experience and supporting clinical efficiency.

Key Responsibilities:

  • Serve as the primary liaison between patients, families, physicians, and support staff.

  • Coordinate and schedule patient appointments, diagnostic tests, referrals, and follow-up visits.

  • Educate patients on procedures, treatments, and care plans, ensuring they understand the instructions and expectations clearly.

  • Assist patients with navigating the healthcare system, including insurance coverage, authorisations, and billing queries.

  • Maintain accurate and confidential patient records in compliance with legal and institutional standards.

  • Monitor patient satisfaction and respond to patient concerns or complaints with professionalism and empathy.

  • Collaborate with clinical and administrative teams to ensure timely delivery of care.

  • Track patient progress, communicate changes in status, and support transitions of care (e.g., from inpatient to outpatient services).

  • Assist with the implementation of quality assurance and patient experience initiatives.

Qualifications & Requirements:

Education:

  • Associate’s or Bachelor’s Degree in Health Administration, Nursing, Social Work, or related field required.

  • Additional certification in Patient Care Coordination or Case Management is an asset.

Experience:

  • Minimum of 2 years in a healthcare setting, preferably in a coordination, case management, or administrative role.

  • Experience with Electronic Medical Records (EMR) systems preferred

Skills:

  • Excellent verbal and written communication skills.

  • Strong organizational and time-management abilities.

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

  • Compassionate and patient-centered approach to service.

  • Ability to multitask and remain calm in a fast-paced environment.

  • Knowledge of insurance procedures and healthcare regulations.

Working Conditions:

  • Primarily office-based within a clinical environment.

  • May be required to move between departments or facilities.

  • Occasional evening or weekend availability may be necessary depending on patient needs.

Salary & Benefits:

  • Competitive salary based on qualifications and experience.

  • Health insurance, paid time off, and other standard employment benefits.

  • Opportunities for continued professional development and training.

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